Grievance Redressal

Redressal of Grievances

Client queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarifications, or understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.

Here are the steps a client can follow in case of grievance or feedback:

• If you are unsatisfied with our services and would like to lodge a complaint, we request you to first talk to our representative/consultant from the Research Analyst Department, your point of contact. You can discuss with him/her, and rest assured that your complaint will be resolved on best efforts within 5 to 7 working days.
• Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. The contact no. is 8882541761
• Alternatively, you can send us a complaint in writing or via email on connect@sswealthstreet.com
• We will try to resolve your complaint within 5 to 7 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.
• If you are not still not satisfied with the response or the handling of your complaint by our representative/consultant, you can approach and write an email to Ms. Sugandha Sachdeva Founder: SS WealthStreet at sugandha@sswealthstreet.com with complete details. Ms.Sachdeva will get in touch with you at the earliest and try to resolve your complaint as soon as possible.
• A letter may also be written with their query/complaint and posted at the below-mentioned address: SS WealthStreet, A-1/2, Prashant Vihar, Outer Ring Road, Delhi-110085.
• If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).SEBI has launched a centralized web-based complaints redress system ‘SCORES’.The link to the platform is https://scores.sebi.gov.in. or you may also write to any of the offices of SEBI at the following address:a) Nodal SEBI office:
  NBCC Complex, Office Tower-1,
  8th Floor, Plate B, East Kidwai Nagar,
  New Delhi – 110023b). SEBI Head Office:
  Plot No. C4-A, ‘G’ Block
  Bandra-Kurla Complex, Bandra (East),
• If your complaint is not resolved on the SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is https://smartodr.in/login.
• ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link – https://smartodr.in/